These independent hotel operators now have access to Expedia's travel booking websites, which include Hotwire.com, Hotels.com, ClassicVacations.com and multiple smaller "Affiliate Network" private-label websites for reservations.
"Expedia is a large booker for us," says Brendan Stonestreet, guest services and revenue manager of Pinnacle Hotel at the Pier in Vancouver, British Columbia. "We use the Maestro Property Management System (PMS) for front desk processes and rate optimization. With our Maestro Expedia QuickConnect two-way interface we automatically sync our optimized rates and availability with all our online channels in real time. It saves our front desk/reservation team hours of manual input time."
Stonestreet said manual staff updates to online channels was time consuming and open to human error. The two-way Expedia interface with Maestro also updates PMS availability when a reserved guest cancels in Expedia.
"Our online rates are continuously updated to maximize revenue and our inventory is synced in both systems so we are confident of our room sales. An added benefit of the QuickConnect interface is that we reduced our overall booking costs by reducing the number of third-party online reservation channels."
Banff Lodging Co. operates 10 hotel properties in Banff, Alberta, Canada. All use the Maestro Multi-Property PMS, seven with the Expedia QuickConnect interface.
"Last year we booked about 10 percent of total company reservations through Expedia, which totals thousands of reservations,” Hollie Eckert, Yield and Revenue Manager, Banff Lodging Company. “Our bookings have increased this year and Maestro's Expedia interface has been a big help. Our Reservations Assistant Manager estimates that the interface saves us four hours a day in data entry. This time savings allows our agents to spend more time on the phone and provide a more personalized guest experience."