Portlander Inn selects next-gen Agilysys suite

The Portlander Inn in Portland, Ore. has selected Agilysys’ rGuest Stay property-management system and rGuest Pay payment gateway to optimize efficiency, maximize revenue and enhance guest service.

The executive team at Portlander Inn wanted property-management technology that would address the entire guest lifecycle and offer visibility into all aspects of operational performance. They also wanted a payment gateway that would secure guests' financial data and reduce the risks associated with credit card acceptance. Management selected the Agilysys solutions based on ease of implementation, guest-centric functionality and ability to drive competitive advantage.

“We looked at a number of property management and payment gateway solutions, and rGuest Stay and rGuest Pay really stood out from the rest,” said Michelle Caruso, GM at Portlander Inn. “rGuest Stay is a truly innovative property management system that will help us connect more closely with our guests. Also, both rGuest Stay and rGuest Pay are easy to deploy and offer intuitive training. We look forward to using the rGuest suite to build our business, maximize profitability and offer more personalized guest service.”

Virtual Event

HOTEL OPTIMIZATION PART 2 | SEPTEMBER 10 & 24, 2020

Survival in these times is highly dependent on a hotel's ability to quickly adapt and pivot their business to meet the current needs of travelers and the surrounding community. Join us for Optimization Part 2 – a FREE virtual event – as we bring together top players in the industry to discuss alternative uses when occupancy is down, ways to boost F&B revenue, how to help your staff adjust to new challenges and more, in a series of panels focused on how you can regain profitability during this crisis.


rGuest Stay is a property-management system built on the Agilysys rGuest hospitality technology platform, which supports cloud, on-premise and hybrid delivery. The guest-centric, standards-based PMS relies on an open platform that enables rich integration with applications delivered from Agilysys, its partners and customers.

Portlander Inn is also using rGuest Pay, the Agilysys payment gateway that enables complete and secure payment processing. It leverages one of the only payment offerings that includes: validated Point-to-Point Encryption, which reduces the potential for malicious hacking and fraud; a Payment Information Proxy that secures data arriving via e-commerce interfaces; robust tokenization, which eliminates storage of cardholder data; and a full range of fixed and mobile EMV-ready payment devices that ensure compliance with new card security regulations. rGuest Pay integrates with any POS or PMS product and offers fixed and predictable costs with flat monthly rates and no volume tiers.

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