Preferred Hotels and Resorts forms partnership with Benbria

 Zemi Beach House Resort & Spa

Preferred Hotels and Resorts selects Benbria as its official supplier of mobile guest engagement solutions. Through this partnership, Preferred Hotels and Resorts member properties can deploy the Loop suite of 1:1 messaging solutions for guests to request services, provide comments on their stay, and enhance their overall experience.

"The key to success is no longer dependent on maintaining a consistent dialogue alone," commented Michael Osgood, vice president of Alliance Partnerships for Preferred Hotels & Resorts. "Rather, it is centered on a hotel's ability to understand the sentiments behind guests' requests in regards to importance, frequency, and perceived value in receiving a quick, effective response."

Properties using Loop can receive and seamlessly route messages sent from the personal mobile device of a guest to the appropriate team member for resolution. They can have a meaningful 1:1 dialogue with their guests to make their stay more personal and drive long-term loyalty. In addition, member properties gain access to the suite of Loop reporting tools designed to help them identify service trends, determine opportunities to enhance operations, and continuously enhance the guest experience at their property.

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Survival in these times is highly dependent on a hotel's ability to quickly adapt and pivot their business to meet the current needs of travelers and the surrounding community. Join us for Optimization Part 2 – a FREE virtual event – as we bring together top players in the industry to discuss alternative uses when occupancy is down, ways to boost F&B revenue, how to help your staff adjust to new challenges and more, in a series of panels focused on how you can regain profitability during this crisis.


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