Pursuit, an international independent hospitality destination company, selected the Maestro web property-management suite to consolidate hotel management operations at Pursuit’s 15 distinctive lodging properties with more than 1,400 rooms.
Pursuit is a collection of adventure travel experiences in Alaska, Montana, the Canadian Rockies and Vancouver, B.C. Pursuit’s locations include Banff, Jasper, Waterton Lakes, Glacier, Denali and Kenai Fjords national parks and Vancouver, British Columbia.
“Pursuit evaluated 25 property-management systems for its 15-property operation,” said Wenda Huseman, VP of revenue maximization/research for Pursuit. “Maestro PMS had the best hotel management system and its service oriented company culture is impressive. We recently rebranded under the Pursuit name and wanted to combine properties from separate regions onto one central database and system.”
Pursuit hosts its Maestro Web hotel-management system on its own cloud platform. Approximately half of Pursuit’s destinations are installed now and the others will be live before year end.
“We have an extended installation schedule because most of our destinations are seasonal,” said Huseman. “Maestro based its training plan for Pursuit on each staff member’s property and position so they have ideal system experience when the system goes live.”
Pursuit uses Maestro web front office with Windows and web browser versions, analytics business intelligence, yield and rate management, travel agency and tour operator management, digital signature capture and mobile housekeeping and work order management. The system is also integrated with Pursuit’s central reservations and online booking platform.