Renaissance Allentown Hotel provides in-room iPads with Intelity

The new Renaissance Allentown Hotel, which opened in January, provides new iPad minis with charging docks in guest rooms, each fully installed with powerful guest services software by Intelity, allowing the hotel to replace traditional alarm clocks and printed materials for digital experience.
 
The Intelity ICE solution transforms these tablets into a virtual concierge that hotel guests can use to perform a variety of tasks, including scheduling wake-up calls, browsing the Internet, and ordering room service.
 
One of the primary benefits of the ICE software is that it is capable of integrating with several other back-end systems at the hotel, including the Guestware ticketing system and Micros Simphony point-of-sale solution. These integrations will allow all guest requests and orders to be automatically sent by the ICE software to the other respective hotel management systems, which eliminates the need for manual entry and reduces potential user errors.
 
The 170-room hotel is the first to be constructed in Allentown in 35 years and marks ongoing efforts to revitalize the city’s downtown. It has already created 150 jobs, the majority of which have been filled with Allentown residents.

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