Ritz-Carlton releases new mobile and self-service customer support app

Ritz-Carlton Hotels and Resorts are rolling out mobile and self-service customer support. Their new app includes mobile check-in and check-out, real-time service requests, folio review, exclusive local content and offers and mobile food and beverage ordering.

The Ritz-Carlton app, which is available for immediate download, was developed after the brand conducted consumer research and studied user preferences since the initial launch of the app in 2012 to ensure the next phase of mobile enhances global travel.

On Oct. 1, the app is due to launch a new shareable “Travel Poster” feature, which will enable guests to curate their own images with special filters, titles and stamps to create retro-style travel posters that uniquely capture their memories. They will then be able to share their posters across social media channels or save them to their device’s camera roll.

Virtual Roundtable

Post COVID-19: The New Guest Experience

Join Hotel Management’s Elaine Simon for our latest roundtable—Post COVID-19: The New Guest Experience. The experts on the panel will share how to inspire guest confidence that hotels are safe and clean and how to win back guest business.

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