Ritz-Carlton releases new mobile and self-service customer support app

Ritz-Carlton Hotels and Resorts are rolling out mobile and self-service customer support. Their new app includes mobile check-in and check-out, real-time service requests, folio review, exclusive local content and offers and mobile food and beverage ordering.

The Ritz-Carlton app, which is available for immediate download, was developed after the brand conducted consumer research and studied user preferences since the initial launch of the app in 2012 to ensure the next phase of mobile enhances global travel.

On Oct. 1, the app is due to launch a new shareable “Travel Poster” feature, which will enable guests to curate their own images with special filters, titles and stamps to create retro-style travel posters that uniquely capture their memories. They will then be able to share their posters across social media channels or save them to their device’s camera roll.

FREE DAILY NEWSLETTER

Like this story? Subscribe to Operations & Technology!

Hospitality professionals turn to Operations & Technology as their go-to source for breaking news on guestrooms, food & beverage, hospitality and technology trends, management and more. Sign up today to get news and updates delivered to your inbox daily and read on the go.

Suggested Articles

The XR Event Planner places event planners, buyers and hotel sales staff in a virtual reconstruction of an event space.

The collaboration will develop full-service property-management capability that will combine with Sabre’s existing hospitality solutions.

Designed for hotels with less than 6,000 square feet of total meeting space, the program provides tools to better compete for new group business.