The Ritz-Carlton uses video performance to show service

The Ritz-Carlton has launched a two and a half minute film highlighting impromptu performances by entertainers in Shanghai. Titled 'Miao,’ which means mysterious and full of wonder in Mandarin, the show celebrates the combined world of luxury and Chinese hospitality, telling the story of a memorable stay for two guests at a Ritz-Carlton hotel.

The video is designed to bring The Ritz-Carlton experience to life in a new and unexpected format that would be exciting to today's social media savvy guests, the company says. It begins backstage as the performers prepare themselves for this magical evening. From the bellboys' warm welcome to a singing chef and a spectacular grand finale the performers dance, sing and flip through the air in front of a live audience outside The Ritz-Carlton Shanghai, Pudong.

"Performance arts are universal and we created this campaign specifically with social media and the digital space in mind to reinforce our values in an unexpected format for a luxury brand,” said Ed French, chief sales and marketing officer of The Ritz-Carlton.

The dramatic and custom-created live performances immersed audiences with a one-of-a-kind blend of choreography that married international performance art with Chinese acrobatics. The shows are also designed to encourage audiences to share their experiences via their social media channels using The Ritz-Carlton brand hashtag #RCMemories.

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