RMS Hospitality Solutions upgrader prompts staff to fill more expensive room options first before offering lower-price or accommodations to boost revenues and enhance the guest experience. The upgrader feature from RMS is helping hoteliers overcome this problem by prompting staff to offer last minute upgrades to guests upon arrival.
Residing within the RMS hospitality cloud (an above-property platform comprised of web-based modules for PMS, POS, channel management, booking engine, guest marketing, business intelligence and more), the RMS upgrader will fill rooms that typically remain empty and free-up less expensive rooms or rooms that are easier to sell online in order to maximize occupancy and revenues.
“Our customers were looking for a way to increase revenues, so they asked if we would add a feature that will prompt staff to offer upgrades to guests upon arrival, and also prompt guests prior to check in to take advantage of last-minute opportunities,” said Todd Sabo, RMS North America president and general manager. “The RMS upgrader is designed to turn any staff member into a sales champion. For example, on the day of arrival, front desk staff may be prompted to offer a suite upgrade at 50 percent off rather than allowing it to remain vacant. This feature will fill premium rooms first at a price-break incentive rather than giving the rooms away for free, based on pre-defined criteria.”
Soon this module will have the capability to send a guest either an email or SMS/text on the day of arrival, providing them with the option to auto upgrade prior to check-in.