Rotana introduces online check-in and tablet-delivered guest services

Since launching the Rotana mobile app two years ago, Rotana has posted a 20 percent increase in monthly mobile bookings, delivering a significant return on investment in developing the mobility platform. Rotana is embracing the smart technology service model even further with the introduction of online check-in facilities and several other tablet-delivered services.
“Today’s travelers are constantly connected but they have time constraints. They want information instantly and they value services that save time,” said Omer Kaddouri, rresident and CEO of Rotana. “We have introduced a number of ways that allow our guests to use smart devices to speed up the decision-making and booking process as well as cutting down on administrative tasks related to registration and payments – thus enhancing their overall experience.”

Guests at several Rotana properties can now check-in online via and the Rotana mobile app. They can then arrive at the hotel and simply collect their room key from a priority check-in desk exclusively reserved for online check-ins. The facility will be rolled out across all Rotana hotels by end 2014, early 2015. The company is also looking at enhancing the service for Rotana Reward Members, allowing them to pick their room number and preferred floor.

In addition, Rotana has re-evaluated several ways by which it could improve guest satisfaction through the use of tablet technology. These include tablet check-in, which guests are presented with all reservation details, terms and conditions on a tablet that they can agree to via an electronic signature; tablet check-out to view their bill and check-out directly from anywhere in the hotel; Electronic guest surveys and e-menus.

Virtual Event

HOTEL OPTIMIZATION PART 2 | Now Available On-Demand

Survival in these times is highly dependent on a hotel's ability to quickly adapt and pivot their business to meet the current needs of travelers and the surrounding community. Join us for Optimization Part 2 – a FREE virtual event – as we bring together top players in the industry to discuss alternative uses when occupancy is down, ways to boost F&B revenue, how to help your staff adjust to new challenges and more, in a series of panels focused on how you can regain profitability during this crisis.

Rotana has also introduced an online restaurants and table management system that centralizes guests’ profiles, allows social media integration, email and SMS reservation confirmations, and integrates with popular restaurant booking sites.

In its constant pursuit to strengthening its relationship with its corporate partners, Rotana also provided them with direct access to its hotels and special rates through the introduction of Rotana Rewards Classic e-connect, in partnership with Trust International. Rotana Rewards Classic e-connect offers the latest Internet booking technology to provide the accommodation’s real time availability, online booking capability and tailor made database information to the corporate traveler.

Suggested Articles

The £18.4 million fine stems from a data breach discovered after the company purchased Starwood Hotels & Resorts Worldwide.

The tool complements Zeno Travel, and the two work together as an expense-management and travel-booking platform.

New research suggests 64 percent of hospitality professionals believe the risk of a data breach increases when employees work off site.