The San Luis Resort in Galveston, Texas, which comprises three properties and a convention center, selected Alice to enhance its internal communication, concierge operations and guest engagement at the beachfront property.
Before implementing Alice, The San Luis Hotel communicated with radios and documented guest and internal requests manually. The hotel team sees Alice as an opportunity to respond to guest needs more quickly and provide service efficiency across the hotel teams without having to increase labor cost or staff count. The rollout of Alice’s suite of products on the property includes Alice’s concierge software, preventative maintenance software, and integrated hotel guest messaging.
“Alice allows us to enhance the guest experience, providing consistent and reliable service for our returning customers,” said Steven DeFelice, regional director of sales for The San Luis Resort, in a statement.
In the short term, the hotel will be able to more quickly service guest demands and begin to understand where they can pre-emptively meet the guest’s needs before the request has been made. Over the long term, hotel employees can expect to understand trends that can help them control operational expenses.