Seaside Hotels Hawaii has deployed StayNTouch’s Rover property-management system and Zest products at Maui Seaside Hotel, Kona Seaside Hotel and Hilo Seaside Hotel. Rover is a next-generation hotel PMS that optimizes hotel operations from front desk, to groups, to housekeeping to revenue management and Zest enables guest pre-engagement and guest services via mobile web.
“Our old PMS was so complex with too many screens that had to be populated at each step of any process,” Connie Kramer, director of media and group sales for Seaside Hotels Hawaii, said in a statement. “It really took away from the actual service and greeting experience. Our primary requirement was to find a PMS that was simple to use and would allow us to be able to engage with the guest, instead of having our head down, mired in complicated screens.”
Batch processing of back-office processes allows Seaside to reallocate labor resources to focus more on guest interaction. Rover easily integrated with its booking engine and channel manager, Kramer said.
“StayNTouch customer service came out in person to better understand our business and helped point out where we could improve – especially in the area of revenue generation,” Kramer said.