Shephard’s Beach Resort maximizes guest connectivity 

Prior to the HIS Wi-Fi implementation, Shephard’s Beach Resort used outdated hallway access points to transmit Wi-Fi signals throughout the premises. Photo credit: Hotel Internet Services

Shephard’s Beach Resort, Clearwater Beach, Fla., has implemented an advanced Wi-FI upgrade alongside a BeyondTV video streaming platform from Hotel Internet Services. The property had begun experiencing a decrease in guest satisfaction due to a slow and unreliable internet connection. Since partnering with HIS, the resort has eliminated internet-based guest complaints, and instead receives unsolicited praise from guests on BeyondTV's enhanced connectivity features for guestroom entertainment.

Prior to the HIS Wi-Fi implementation, Shephard’s Beach Resort used outdated hallway access points to transmit Wi-Fi signals throughout the premises. Guests attempting to access online content often voiced their dissatisfaction due to such signals not being strong enough to reach them within the guestroom or outside balcony. After finding that the previous internet provider was unable to resolve the issue, property leadership opted to partner with HIS to implement a strong and reliable network. Since working with HIS, the resort can now confirm consistent and reliable Wi-FI coverage throughout the entire property, including the onsite restaurant, nightclub, swimming pool and meeting room areas. 

“With a seamless installation process that was both fast and minimally intrusive, HIS is responsible for enhancing our Wi-Fi network in a way that allows it to meet virtually any guest need, a fact demonstrated by a total elimination of guest complaints received by the front desk,” Shephard’s Beach Resort GM Paul Andrews said in a  statement. “By also implementing BeyondTV, our resort has even been able to go a step further in catering to today’s guest demands for the latest in online entertainment and communication.”

FREE DAILY NEWSLETTER

Like this story? Subscribe to Operations & Technology!

Hospitality professionals turn to Operations & Technology as their go-to source for breaking news on guestrooms, food & beverage, hospitality and technology trends, management and more. Sign up today to get news and updates delivered to your inbox daily and read on the go.

BeyondTV allows guests to leverage guestroom televisions to view essentially any content accessible via their smart devices on a much larger screen. Guests can for example use this functionality to view online streaming subscriptions, personal videos and photos, or to access social media accounts such as Facebook and Twitter. Guests can use BeyondTV to review their hotel bill at any time, and can take advantage of the platform’s ability to share details on upcoming resort events. Guests can even use BeyondTV to reserve a VIP table at either the resort’s tiki bar or nightclub, providing enhanced revenue opportunities.

Suggested Articles

Before the global brands roll into Madrid, consider that what the consumer considered to be luxury has evolved in recent years.

As of January 1, the hotel will formally be rebranded as the InterContinental Shenzhen Dameisha Resort.

The deal gives Onomo a presence in 15 countries with 4,300 guestrooms and a pipeline of an additional 3,000 rooms.