The Sheraton Pasadena enhanced the speed and reliability of guest wireless Internet services with Hotel Internet Services. The property experienced the all too common issue of guest dissatisfaction with the pre-existing Internet service. Now equipped with HIS Wi-Fi, the property has since reported a turnaround in guest satisfaction.
Implemented last fall, HIS Wi-Fi is accessible throughout the entire property, with users able to connect in all guestrooms, meeting rooms and public areas. With added features like HIS' proprietary FUSION Gateway with integrated zone director, the Sheraton Pasadena is able to accurately gauge guest Internet usage at any time to determine how much bandwidth is actually necessary. Leveraging the use of a convenient conference tool, the hotel has also discovered a method to drive revenue in ways not previously feasible.
"After experiencing troubleshooting issues on a near constant basis, finding and implementing HIS Wi-Fi was a tremendous source of relief for both ourselves and our guests," said Craig Carlson, director of operations at the Sheraton Pasadena. "With HIS, we were able to develop a network that would free us from having to spend hours each day troubleshooting to determine why guests were not receiving Wi-Fi, something that was in fact caused by either underpowered or overpowered APs providing an inconsistent and unworkable signal. Unlike past providers who simply considered the problem to be an issue in need of more bandwidth, HIS actually came out, analyzed the situation and recommended a solution that fully addressed our specific needs."
HIS also installed additional APs in meeting spaces, so that the property could accommodate higher levels of traffic in those areas. As a result, guests of the Sheraton Pasadena are now immune to common connectivity issues such as WI-Fi signals not reaching devices or dropped connections, regardless of where they are located on the property.