SmartCon and Volara partner on guest-facing hotel technology

Volara's software enables hotels to engage guests over the new interactive voice medium and route those interactions to existing hotel technologies. Photo from Volara.

SmartCon Solutions has partnered with Volara, which offers voice-based software that functions through in-room "smart speakers" like the Amazon Echo, Google Home and Alibaba Genie, and is designed to integrate with existing and future hotel technologies.

As independent energy-management integrators, SmartCon specializes in the installation, commissioning and service of property-management systems, including multiple third-party software integrations. The SmartCon team, experienced in hospitality energy and amenity applications, is committed to providing an end-to-end managed solution from installation to service of the Volara voice-based software. SmartCon works in unison with property-management, information technology and design departments to ensure a seamless implementation.

Volara's software enables hotels to engage guests over the new interactive voice medium and route those interactions to existing hotel technologies – whether they turn on the lights, schedule a housekeeper or alert the valet. Volara provides a frictionless and fun way for guests to get the information and services they require when visiting a hotel. Volara's software has a demonstrable impact on the property's bottom line – driving more efficient guest service and influence guest behavior during the stay. Measurable benefits can be realized when Volara provides a voice-interface to existing hotel technologies, whether in room controls or workforce management solutions. In addition, Volara captures never before available data about what guests want and when they want it that can be used to improve guest services decision making.

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"As SmartCon continues to expand its end-to-end solutions and services, partnering with Volara is a natural fit,” said Thomas Mirante, principal of SmartCon Solutions, in a statement. “This allows us the ability to provide our customers the latest innovative guest-facing technology while meeting our two primary objectives; elevating the guest experience and optimizing the operability of the hotel. We truly believe that Voice is the next movement in hospitality, as it is dynamic and intuitive, and provides an experience like no other guest facing technology on the market. We are elated to partner with a world-class industry leader such as Volara, as we continue to provide the end-to-end services we are known for."

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