SoBro Guest House in Nashville has deployed StayNTouch’s Rover PMS and Zest solutions. One hundred percent of the hotel's guests use the mobile check-in feature and therefore has eliminated the need for a front desk.
“From the start, we had a goal of creating a unique kind of service experience at SoBro Guest House,” GM Kim Rittenberry said in a statement. “StayNTouch provided a platform in which we could design and curate our operation in order to achieve that goal. We successfully achieved a virtual front desk and concierge at our hotel where 100 percent of the guests use StayNTouch mobile check-in. The front desk is now in our guests’ pocket. ”
“Not only were we looking to create a new experience for guests but also a new experience for hotel managers. By eliminating the need for a front desk, our management team can operate the hotel anywhere at anytime by using the Rover PMS and is not locked to the confines of a traditional hotel set-up. Our team is able to work from home or remotely around the city. This type of freedom in the job has restored a true sense of work-life balance for our hotel managers, and we are proud to have achieved this for our employees.”
StayNTouch can integrate multiple cloud-solutions on one platform:
- Rover PMS: Next generation PMS, fully cloud, fits on every device, optimizes hotel operations from front desk, to groups, to housekeeping to revenue management. Simple monthly pricing that includes training, integrations and configuration.
- Zest: Enables guest pre-engagement and guest services via mobile web. Guest-enabled mobile check-in and out via smart phone or desktop. Private labeled, PMS-integrated mobile check-in and/or checkout. Bill review, preference collection, upsell opportunities, and remote key fulfillment. Promote and monetize late checkouts.