St. Giles Hotels launches new VR campaign

Boulevard Hotel in Kuala Lumpur

St. Giles Hotels launched the global St. Giles 360 virtual-reality campaign to showcase one of the brand’s strongest pillars: centrality. St. Giles differs from other hotel brands using VR technology in that it’s the first hotel brand to use completely user-generated video footage to capture guests’ authentic experiences, the hotel said. As a result, St. Giles’ VR ambassadors brought viewers on a journey across the sights and sounds of the cities in which St. Giles hotels are centrally located, including London, New York, Kuala Lumpur, Penang, Manila, and Sydney.

Overall, the 360 campaign was designed to connect both hotel guests and other travelers with enriching local experiences steps away from St. Giles’ global properties. “One of our aims was to create something that our guests and viewers could have a little fun with, something interactive, engaging, and cool, that anyone could watch a few times over and discover something new in the 360 experience,” said Abigail Tan, head of St. Giles U.S.A, U.K. and Europe. “Our goal with the St. Giles 360 campaign was to breathe further life into what it means to Be Central, which in itself defines such a special guest experience, with the aim to inspire guests to explore and be themselves in a new location.”   The St. Giles 360 campaign is an evolution of the Be Central, Be St. Giles campaign which launched in March 2016. It explored what it means to “Be Central” for St. Giles guests by demonstrating how being in the center of their destination enables them to enjoy the most enriching travel experiences. Whereas the Be Central campaign showcased the St. Giles experience from a brand perspective, the St. Giles 360 campaign instead tells the story from the guest perspective.

The goal behind this campaign was to amplify the St. Giles brand messaging of centrality and connect viewers with the immersive experience of staying at a St Giles property through virtual reality, while reflecting the brand’s core attributes – experiential, independent, added value, location-centric, curated, genuine, accessible, modern, metropolitan. The 360 campaign also strengthened the brand’s association among travelers, and has now given guests the opportunity to act as ambassadors to show how easy it is to enjoy the cities in which St. Giles are located.

Virtual Roundtable

Post COVID-19: The New Guest Experience

Join Hotel Management’s Elaine Simon for our latest roundtable—Post COVID-19: The New Guest Experience. The experts on the panel will share how to inspire guest confidence that hotels are safe and clean and how to win back guest business.

To capture the VR footage, brand new Samsung Gear 360 cameras were purchased and sourced specifically for the campaign. An open casting-call was issued across four continents in search of both hotel guests and social influencers to capture how staying at St Giles’ centrally located hotels enables them to enjoy authentic local experiences in these cities. Hours of captured footage resulted in a digital campaign comprised of 31 videos and images to engage, inspire and immerse viewers.

St. Giles raised awareness for the brand and introduced St. Giles to new audiences via the global campaign based on the results: video views, hotel bookings, app downloads and online impressions. The 360 campaign videos alone generated roughly 196,701 views through various media channels, including Facebook, YouTube, OmniVirt, and the St. Giles app. The campaign’s microsite attracted visitors around the world in the U.S., U.K. Canada, Australia, and various European cities. And the app itself was downloaded 715 times. Using social media, St. Giles reached 4.4 million Facebook users, 1.9 million Twitter users, and 1.8 million Instagram users.

Suggested Articles

This new toolkit presents essential resources that will help hotels navigate their way through today's uncertainties and the eventual recovery.

Revenue per available room fell 95.2 percent year over year for the month, but May's month-over-month numbers may be brighter.

Outrigger Hospitality Group has outlined its elevated standard for cleanliness and safety as the company prepares to reopen its resorts.