Starwood says malware found on some hotel POS systems

Starwood Hotels & Resorts Worldwide said Friday that the point-of-sale systems at 54 of its hotels in North America had been infected with a malware designed to collect payment card data. A third-party investigation showed that no customer data had been compromised and that the malware "no longer presents a threat.”

The company released a list of the affected hotels, including the Sheraton New York Times Square hotel, the Westin New York Grand Central New York and The St. Regis Bal Harbour Resort in Florida.

The company said the affected payment systems were at the restaurants, gift shops and other places in the hotels, and did not affect its reservation or rewards program systems. There is no evidence that other customer information, such as contact information or PINs, were affected by this issue. The affected hotels have taken steps to secure customer payment card information and the malware no longer presents a threat to customers using payment cards at Starwood hotels.
 
“Protecting our customers’ information is critically important to Starwood and we take this issue extremely seriously,” said Sergio Rivera, Starwood president, The Americas. “Quickly after we became aware of the possible issue, we took prompt action to determine the facts. We have been working closely with law enforcement authorities and have been coordinating our efforts with the payment card organizations. We want to assure our customers that we have implemented additional security measures to help prevent this type of crime from reoccurring.”

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Starwood encourages customers to carefully review and monitor their payment card account statements. If a customer believes his or her payment card may have been affected, the customer should immediately contact their bank or card issuer.

 

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