Strand Palace Hotel has launched a new online booking interface from MediaConcepts. Since it opened in 1909, Strand Palace Hotel has maintained its reputation as one of London's preeminent hotels. To align its online guest experience with that of its renovated facilities, modern amenities and hospitable service, Strand Palace Hotel appointed MediaConcepts as its digital partner to design and develop a new online booking interface and website.
Launched in December, the new online booking interface features a new intuitive design and recommendation engine that offers guests with room upgrade and add-on purchase options.
"With our new booking interface in place, guests are no longer re-directed to an external website to make bookings," said Ben Chapman, Revenue Manager, Strand Palace Hotel. "This not only offers guests greater confidence, but also gives us better visibility into their behavior so that we can continually improve their experience.”
Strand Palace Hotel's new booking interface uses MediaConcepts' Jasmine Booking to integrate with its property management system (PMS), allowing bookings to be made through its website and directly into its PMS. Following the completion of the online booking interface, MediaConcepts will be working with the Strand Palace Hotel to integrate its online recognition program (Strand Palace Rewards), introduce a new design to, and improve the user experience on its website.