Suncadia, a Destination Hotel in Cle Elum, Wash., has selected a solution suite from Agilysys that includes InfoGenesis POS, InfoGenesis Flex and rGuest Pay, to streamline food and beverage operations, enhance guest service and provide secure credit card payment. Destination Hotels uses the solutions at some of its other properties, including The Carolina Inn in Chapel Hill, N.C.; Quirk Hotel in Richmond, Va.; The Scottsdale Resort in Scottsdale, Ariz.; and Town and Country Resort & Convention Center in San Diego.
An upscale all-season mountain resort, Suncadia offers a variety of accommodations, ranging from a small intimate inn to a collection of luxury homes and condominiums. The resort also includes a conference center, fitness facility, spa, amphitheater, golf course, and several restaurants.
The management team wanted fully integrated point-of-sale and payment gateway solutions that would optimize food and beverage delivery while securing sensitive cardholder data. The Agilysys solutions met the property's criteria, with features and functionality that will help Suncadia provide seamless service and offer an exceptional guest experience.
"We have a large and diverse property and wanted technology that would streamline food and beverage delivery across the entire resort," said Josh Brace, director of business applications at Destination Hotels. "InfoGenesis and InfoGenesis Flex offer an ideal combination of fixed and mobile point-of-sale solutions that deliver comprehensive functionality, yet offer maximum flexibility, while rGuest Pay reduces the risks associated with credit card acceptance."