Taj Resorts Hotels and Palaces has implemented Connect Call Global's cloud-based managed services network to improve WiFi access across three domestic locations. The technology allows the hotels to improve guest satisfaction and improve network operations at each property.
Taj Resorts Hotels and Palaces, which operates 108 hotels across India, and an additional 17 international locations in Maldives, Malaysia, Australia, UK, U.S., Bhutan, Sri Lanka, Africa and the Middle East, began evaluating a customized managed services solution that would support the escalating number of wireless devices guests were connected to the Web. Besides requiring a scalable solution that supported remote real-time visibility into user WiFi connections and performance, the hotel also wanted a cost-efficient option comprised of reliable software and hardware components.
The company selected CCG’s Unicom Service Gateway, a cloud-based policy management and captive portal solution, along with Motorola’s WLAN access network and new fiber distribution network. CCG Unicom Service Gateway interfaces with the hotels property management system providing hotel executives with real-time network statistics and reporting. CCG remotely manages and maintains the network.
The chain’s Taj Campton Place, San Francisco, and The Pierre, New York City, properties went live with the managed services solution in February and March, respectively.