Tech helps Best Western Premier Park Hotel save on energy costs

After the property installed the Inncom controls, its year-over-year comparison for the same period showed overall property electrical consumption down 17 percent, and gas down 25 percent.

Best Western Premier Park Hotel, Madison, Wis., is helping saving nearly 25 percent on guestroom energy costs with Honeywell’s Inncom guestroom automation and energy management project.

“Environmental responsibility and maximum guest comfort were primary goals when we started our renovation project in 2015. This is why we selected Honeywell for the project,” Jay Mullins with Mullins Group, the property’s owner, said in a statement. “We have had no temperature complaints since we installed Honeywell’s system. The Inncom thermostats are easy for guests to understand and an analysis shows guestroom utility costs dropped by approximately 23.5 percent. Honeywell monitors each room’s environmental equipment operation and helps us run a more efficient hotel. If everything worked as well as Honeywell’s Inncom system, life would be better.” 

The Park Hotel installed Honeywell’s Inncom system based on its advanced INNcontrol3 technology and easy-to-use guest thermostat controls. After the property installed the Inncom controls, its year-over-year comparison for the same period showed overall property electrical consumption down 17 percent, and gas down 25 percent.


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Inncom systems installed by The Best Western Premier Park Hotel include:

  • INNcontrol 3 real-time guestroom energy-control system;
  • Wireless deep mesh network;
  • E528 smart digital guestroom thermostats; and
  • FastPack API integration with Saflok RFID guestroom door lock system.

Honeywell’s Inncom E528 programmable thermostats adapt to Park Hotel’s three existing types of heating systems and other equipment, and respond to the guest’s temperature preference while they are in their room. Honeywell’s system uses guest door sensors to recognize a guest’s entry. When the guest leaves, the thermostat sets the temperature to an optimum alternate setting that reduces unnecessary energy use. When the guest comes back, the room returns to the guest’s preferred temperature. The E528 units simplify installation and operation and are compatible with almost any type of hotel HVAC equipment.

The Inncom thermostats adapted perfectly with the hotel's three types of HVAC units that each had different voltage requirements. They even let guests control air movement with three fan motor speeds. The old system could not do that.

“Honeywell’s Inncom thermostats have a large backlit LCD display with controls that guests understand. This lets them create a comfortable guestroom temperature quickly and easily,” Mullins said. “The system adapted perfectly to Wisconsin’s seasonal temperature fluctuations.

When a guest checks in at the front desk, the property management system communicates with the thermostats to set the room temperature to a comfortable setting and waits for the guest to enter the room and select their preferred temperature. If a checked-in guest leaves the room, the system returns to the setback temperature.

“INNCOM interfaces with our Saflok guest door lock system,” said property engineer Tom Bormett in a statement. “If a housekeeper enters a room, the Saflok system recognizes by the key that it is not a guest and keeps the temperature at the setback point to optimize energy use.”

The INNCOM thermostats communicate with the Park Hotel’s INNcontrol3 real-time guestroom energy management system and PMS over an INNCOM wireless Deep Mesh Network (DMN). The DMN monitors sensors in each room’s HVAC equipment and sends continuous status updates to the INNcontrol3 console in the engineer’s office. The hotel’s electronic guestroom door lock system also uses the DMN to communicate with the hotel’s PMS and INNcontrol3.

“The INNcontrol3 system monitors each room’s temperature, HVAC operation, and door status. The system displays a detailed 3D graphic image of our hotel that shows occupancy, energy consumption and other factors that relate to guest comfort and safety,” said Bormett. “It notifies my team if property fans or other equipment are not operating properly or if the room’s temperature is different from the thermostat’s setting. These notifications enable us to send staff to the room to make a repair or adjustment before the guest is aware of the problem.”