TTI Technologies and Maestro recently launched an upgrade that helps hoteliers speed up the check-in process. TTI's Scan2PMS technology lets guests self-scan their drivers’ licenses and passports into a portable device at the front desk that instantly uploads their photo, name, address, nationality and date of birth to Maestro's property-management system. With this information on file, hoteliers can refute false chargeback claims and use the captured data for future marketing. More importantly, the contactless service lets guests know that no one is handling their IDs and that the hotel—and law enforcement if needed—has accurate information on each person registered.
“Scan2PMS is playing an important part in contactless guest check-in today,” said Maestro President Warren Dehan. “With more travelers demanding touchless guest services, hoteliers are finding it easy to take the TTI scanning solution out from behind the front desk and make it accessible to guests so they can scan IDs on their own at registration. It’s a simple transition that is making everyone feel safer and it places guests more in control of their experiences. Not only does Scan2PMS remove human error in the data-entry process by capturing the data directly from the ID and importing it to our PMS, but it is fast-tracking registration and eliminating the need for front desk attendants to physically touch guests’ belongings. Together, Maestro and TTI Technologies are putting more distance between guests and staff for a safer experience while heightening asset security.”
The Grand Resort in Warren, Ohio, uses the Maestro + Scan2PMS users. General Manager Kelli Denman said the check-in process at front-desk registration is much improved due to the Maestro/Scan2PMS integration. She also said guest charge-back claims with the hotel’s credit-card processor are nearly nonexistent. “The automatic data capture feature of Scan2PMS is providing an unprecedented level of protection for our hotel,” Denman said. “Today more than ever we are looking for new ways to reduce costs and add more touchless guest services. Maestro and TTI let us do both, including the ability to protect guests when someone says they lost a room key. We can quickly compare the guest requesting a new key with the photo on file associated with the room. And, because the scanners are compact and portable, we can make them accessible to guests for self-check-in. This combo is a real game changer for hotel operations.”
Town Inn Suites, a newly renovated hotel in downtown Toronto, also is seeing benefits from the joint technology deployment. General Manager Maged Girges said he had been searching for an efficient and reliable scanning solution to streamline the guest ID process. “We initially chose TTI Technologies’ Scan2PMS solution to reduce check-in time for guests,” Girges said. “But operating through a pandemic, we are finding it is helping us in many other ways ... Guests appreciate being able to scan their own drivers’ licenses or passports, and staff appreciate not having to take the IDs and photocopy them in the back room. This really speeds up check-in. As GM, I appreciate the time and labor savings, and the ability for our marketing team to use the data—like birth date—to stay in touch with our guests after their stay. Also, by capturing and validating guest information, it removes the possibility for chargebacks.”