The Thompson Zihuatanejo in Mexico is now using Curant, a mobile service platform that aims to help hotels lower costs and improve the guest experience. The Curant mobile service platform puts an assortment of inclusions at a guests’ fingertips through their mobile product. These include roomservice, poolside and beachside ordering, the ability to schedule spa and other on-property amenities, and on-demand communication with the concierge and operations teams.
Food-and-beverage ordering becomes seamless without the need to flag down a server or wait for a bill, while management enjoys an easy setup and seamless integration with their point-of-sale and other back-end systems. Curant also keeps staff connected with updates and notifications in real time.
“Most smartphones are more powerful and have more capacity than the desktop computer from a decade ago,” Curant founder/CEO Diallo Powell said in a statement. “We all walk around with an incredibly robust machine in our pocket; needless to say, it makes a lot of things possible that weren’t just a few years ago. We partner with hotels and resorts to introduce technology that enhances brand affinity while easing and enriching guest interactions. We are working with our partners to define the next phase of service, in a hyper-connected and digital world, and complement traditional methods to optimize hospitality.”
The fully optimized tool alleviates the pain points that often accompany a guest’s stay by putting them in control. At the same time, the property benefits from lower payroll and operating costs, and higher transaction value. The most measurable success has been a seamless, elevated, more engaging guest experience.
“The ease of use for our guests and colleagues has far exceeded our expectations,” said Jason Cotter, managing principal, JPC Hospitality Advisors. “We have about 200 meters of beach we’re serving, and the app gives us the ability to meet our guest’s needs without delay.There’s nothing quite like it that we’ve seen in the market.”
Curant’s 100 percent white-labeled platform allows the app to meet exact brand specifications and is easily implemented and integrated without the need to purchase new hardware. Other features include secure payment and guest signature capture, location and upsell/cross-sell capabilities, automatic staff notifications, and on-the-go operational monitoring, reporting and product administration, which allows for easy changes in real time across multiple revenue centers.