Three Relais & Chateaux properties add Guestfolio CRM

Three new Relais & Châteaux properties have installed Guestfolio’s customer relationship management technology. The Post Hotel & Spa, Kensington Riverside Inn in Alberta, and Manoir Hovey in Quebec now use a marketing platform that will drive guest engagement, increase guest retention and encourage more guests to book directly.

The three hotels follow in the footsteps of 12 other Relais & Châteaux properties that are seeing the benefits of Guestfolio. By driving guest engagement through unique pre-arrival programs, robust guest profiles and newsletter segmentation for a personalized approach, Guestfolio takes guest engagement to the bespoke level that a Relais & Châteaux property demands. This engagement, combined with powerful reporting and satisfaction review tools, allows hoteliers to action valuable data fast and in turn leads to increased guest retention and conversion.

"We are delighted with the functionality that Guestfolio offers and are excited with the ability to be able to track our return on investment, as well as being able to track and interact with our clients." says Leigh Jenkins, sales and marketing director of Chewton Glen Hotel & Spa, England.

Virtual Roundtable

Post COVID-19: The New Guest Experience

Join Hotel Management’s Elaine Simon for our latest roundtable—Post COVID-19: The New Guest Experience. The experts on the panel will share how to inspire guest confidence that hotels are safe and clean and how to win back guest business.

Each Relais & Châteaux property is individual, however Guestfolio deliver bespoke, tailored service to all its clients worldwide to ensure they obtain the best results from the platform. This additional service ensures all clients are achieving the best possible results from their investment.

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