Feedback-management company TrustYou launches its restaurant tool to help the representatives of the food and beverage industry succeed based on online reputation. The new restaurant analytics platform pairs advanced reporting capabilities with semantic analysis to help users pinpoint strengths and weaknesses and benchmark against their competitors.
The multiuse tool for restaurants currently analyzes reviews from 25 online sources in one inbox in order for users to save valuable time and take full ownership of their reputation. The capabilities of restaurant analytics are reinforced by the semantic analysis engine developed over more than a decade. These analytical features enable a complete and insightful breakdown of 64 review categories, available in six languages: English, Finnish, French, German, Japanese and Swedish.
Restaurant analytics helps the users to monitor and compare up to five competitors, has customizable dashboards for each user, automatic alerts for incoming reviews, as well as detailed and customizable reporting. When used with the TrustYou operations tool, restaurant managers can automatically assign tasks to team members, improve issue resolution time across departments and quickly set and track goals on specific performance indicators.
“The restaurant business plays a vital role in our company’s portfolio and we recognize the increasing importance of feedback management in this area of hospitality,” TrustYou CEO Benjamin Jost said in a statement. “Online reviews can make or break a business and implicitly impact its revenue. Our new restaurant platform is based on our company’s award-winning technology and was developed as an aid for restaurant managers who want to monitor, manage and leverage online reviews in order to make necessary improvements, outperform competitors and drive more revenue.”