Hotel Missoni Kuwait has partnered with TSA Solutions with growing its client portfolio in the Middle East. The front desk team at the 169-room Hotel Missoni in Kuwait City was able to upsell on one of every 10 transactions in its first month after implementing TSA Solutions methodology, accounting for an additional 7.2 percent of RevPAR. In November alone, upselling added more than $25,000 to total revenue numbers as a result of the TSA Solutions implementation, according to General Manager Alfio Bernardini.
TSA Solutions hotel partners typically experience incremental revenue of two to three times higher, in addition to measurable improvements to guest satisfaction scores, after implementation of the front desk upsetting solution. Generating more than $150 million in incremental rooms revenue year-to-date for TSA Solutions' hotel partners, the TSA solution includes a strong performance measurement platform. Using these measurement tools, TSA Solutions hotel clients are able to conclusively demonstrate the internal business cases for upselling.