Two Roads Hospitality selected Volara as its official voice technology platform. Motif Seattle, A Destination Hotel, and Thompson Seattle are already live with Amazon’s Alexa technology powered by Volara and Carmel Valley Ranch in Carmel Valley, Calif., will begin its rollout later this month.
Next year, 15 of the company’s lifestyle hotels will deploy Volara’s software that enables voice-based conversations with guests to be managed in real-time on any of the leading natural language processing platforms.
At Motif Seattle and Thompson Seattle, Volara’s patent-pending accuracy engine is ensuring that guests receive the information or services they requested. Guests can ask the Volara-powered device for various amenities and hotel information, such as the Wi-Fi password or hours of operations for hotel gyms, restaurants and bars, as well as request local recommendations for the best places to dine, shop, listen to music, grab a cocktail and more.
Guests can also control the television or request their car from the valet with a simple voice request. All requests are routed through Volara’s secure integrations hub into the hotel’s existing software, including Amadeus service optimization, Sonifi, Honeywell and Zingle, for execution.
“With the rapid consumer adoption of voice technology, we are thrilled to be one of the first hospitality companies to lead the charge in delivering a natural, intuitive extension of our personalized service through Volara’s software on Amazon’s Alexa,” Two Roads Hospitality CIO Andrew Arthurs said in a statement. “Our collaboration with Volara allows us to provide a seamless in-room voice experience while driving productivity enhancements on property, ultimately enhancing guest interaction and improving their engagement with our team.”
Team members at these properties also are using the Volara-powered Alexa to support their workflow. Room attendants, bell attendants, engineers and guest services managers are engaging with Alexa to open maintenance tickets, make pickup requests, set room statuses and access training materials.
“Our team takes great pride in delivering memorable guest experiences with a personal touch,” Motif Seattle GM Steve Sasso said. “This new technology is enabling our team to be more effective while allowing our guests the intuitive option to use voice technology to engage with us from the comfort of their guestroom.”