Hotel Internet Services has installed its BeyondTV guestroom entertainment and service product at the Radisson Hotel West Memphis in Tennessee, a full-service property set to open May 4.
A 121-guestroom property expects to have a mix of business, transient and leisure travelers. After comparing various competing platforms, the hotel selected BeyondTV due to its ease of use, flexibility, cost and ability to offer in-room services in line with contactless and social-distancing efforts.
“Guest expectations continue to become more complex and BeyondTV is an ideal solution that can simultaneously address demands for ever greater experience personalization, instant service and enhanced safety,” said Anup Narsi, operating partner at Radisson Hotel West Memphis. “After a hassle-free implementation and with HIS’ reliable 24/7 support services, we look forward to providing our guests with the latest in guestroom entertainment and contactless service that the industry has to offer.”
An advanced content casting solution purpose-built for the unique needs of the hotel industry, BeyondTV will provide Radisson West Memphis guests with secure access to their own personal streaming subscriptions without requiring personal login information. By using their own personal devices, guests can cast content to guestroom televisions from more than 1,000 mobile-compatible apps, including Netflix, Hulu, Disney+, HBO Go and Amazon Prime.
Using BeyondTV’s new myRemote feature, guests staying at the hotel will also be able to minimize contact with shared surfaces by using personal devices as a digitalized and fully interactive remote for virtually all BeyondTV and guestroom television functions. Contactless-compatible features include being able to switch between streaming apps, powering televisions on or off, adjusting volume, personalizing language and color theme settings and reviewing hotel service information.
As a comprehensive in-room guest service platform, BeyondTV will also allow guests to remain socially distanced with the ability to review their bill and check out using the guestroom television and without having to visit the front desk. BeyondTV additionally offers the option to integrate with guest-facing operations such as roomservice, providing guests with more convenient access to hotel amenities while further limiting close contact with hotel staff. BeyondTV can even be leveraged to inform guests of ongoing hotel promotions to maximize guest satisfaction rates and increase property revenues.