The newly opened EXchange Hotel Vancouver in British Columbia has chosen Alice to optimize hotel operations and enhance the guest experience in the city's first Leadership in Energy and Environmental Design Platinum Heritage Conversion. Alice connects every department of the hotel with one platform for all staff communication and guest requests.
Housed in the original Vancouver Stock Exchange, EXchange Hotel prides itself on being both green and technology-focused. Meeting challenging standards for sustainability and energy conservation, EXchange also is innovating with guest and staff-facing technology, using tablets to communicate with guests in each of its 202 rooms and investing in Alice’s operations platform.
Since launching Alice, EXchange Hotel staff now enjoy clear communication and task tracking with Alice’s digital ticket dispatching and to-do lists. Radios are now only used for emergencies or communication within a department, benefitting the property in many ways, especially because radio chatter is no longer overheard by guests.
“I love that there is always one person taking ownership of each issue and follow-through,” Operations Manager Bonnie Li said in a statement. “Sometimes I don’t even know what Alice can do for me. So I have a conversation and tell them what I am trying to achieve, they will walk through the process with me and ensure the system compliments our path to the goal.”