Ve-Go and OpenWays introduce complete mobile guest solution

OpenWays and Ve-Go Technologies Inc. introduce the comprehensive mobile guest engagement tool that takes travelers from reservations to rooms with a touch. Developed as a mobile travel agent, Ve-Go's RoomKey solution is enabling travelers to use their mobile devices to not only make hotel reservations, but also select rooms, check-in/-out, receive their bill, and virtually control their entire stay. By integrating OpenWays' Mobile Key with the RoomKey platform, guests can now complete their journeys to bypass the front desk and zip to their rooms using the app to also unlock their room doors.

“There is a lot of talk in the industry about the mobile guest experience and using guest-facing apps for check in and receiving room keys,” said Peter Klebanoff, OpenWays senior vice president, business development. “What people don't realize, is that without adding the Mobile Key component — whereby hotels upgrade existing locks with OpenWays' multi-technology platform including Bluetooth 4.0, Near Field Communication, RFID or Crypto Acoustic Credential technologies to securely deliver the room key over the air to guests' mobile phones, a true mobile check-in experience doesn't exist. The reason that travelers choose a mobile experience is to actually get them to their final destinations without being inconvenienced along the way by stopping at a kiosk or the front desk to obtain plastic room keys.”

RoomKey was developed by Ve-Go to equip front desk staff with more time to engage with valued guests and provides travelers the ability to manage their own expectations by giving them options in deciding how they wish to experience each hotel. The app can be used immediately to book a room, select a room and receive easy check in. On the day of arrival, the mobile key icon next to the displayed room number will be activated. Guests simply proceed directly to their rooms upon arrival and touch the key icon to securely unlock their room doors.

Virtual Roundtable

Post COVID-19: The New Guest Experience

Join Hotel Management’s Elaine Simon for our latest roundtable—Post COVID-19: The New Guest Experience. The experts on the panel will share how to inspire guest confidence that hotels are safe and clean and how to win back guest business.

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