The British hotel chain Village Hotels is in the middle of a fast roll-out of the hetras native cloud platform to all of its hotels. As part of this roll-out, Village Hotels is replacing its entire PMS scenery, using hetras to run applications such as CRS, GDS, online distribution, and mobile check-in.
hetras' technology package includes property management and central reservation systems, as well as distribution connectivity, and allows hotels to manage online all aspects of a mobile guest journey, from booking to billing.
At any Village Hotels with hetras cloud-based hotel management software, guests are able to serve themselves online. This includes booking a room, checking in, obtaining a mobile room key, easily accessing available services, like the hotel's health and fitness club, Starbucks, or the in-house restaurant, and receiving the bill via email after their stay.
"By replacing our legacy Opera systems, we are changing our operations to become lean and easy and are shifting our team's focus from a computer screen to the customer," said Rob Paterson, commercial director of Village Hotels. "In parallel, we allow our customers to move at their own pace through the guest journey by offering mobile solutions."
Village Hotels are widely known for their extensive in-house facilities, which include health and fitness clubs, spas, and various coffee shops and restaurants. All of the purchases made by guests are managed by hetras' cloud-based platform and charged to the room. hetras' Smart Analytics is used to analyze guests' data after their stay to identify potential areas for optimization.