Hospitality-focused voice hub Volara has partnered with GuestHub to streamline interactions between hotel staff and guests without the need for personal interaction.
The GuestHub guest experience management solution captures and routes guests’ requests and facilitates other service tasks. Guests can speak service requests to an in-room Volara-powered Google Nest Hub or an Amazon Echo voice assistant to avoid physical contact with staff or other in-room equipment (such as the bedside phone, TV remote or tablet). Then, the voice request will be captured by GuestHub, a ticket will be created within the system and the request will be routed to the proper department for fulfillment.
“One of the fastest ways that we can rebuild confidence that hotels are safe is to ensure travelers that they can have a truly contactless hotel experience,” said Carlos Vollbracht, product owner of GuestHub by Norelian. “There is no better way to do this than integrating Volara’s highly secure voice technology with our guest experience management solution. How reassuring is it to know that if I am hungry or thirsty, I don’t have to brave the lobby bar or restaurant, I can just see the menu on my device and ask Google or Alexa to bring me a cheeseburger.”
“This type of contactless voice experience would make any traveler very happy today,” Vollbracht said. “Happy guests mean good reviews. Good reviews boost a hotel’s satisfaction rating. A higher star rating means a hotel can charge higher average daily rates. Our goal at GuestHub is to help hotels get better reviews, make more money for their rooms, and ultimately get people traveling again knowing that there is technology in place to make their stays exceptional and safe. Our partnership with Volara is taking our customers one step closer to making that happen.”
Volara provides platform-agnostic voice-based conversation-management software and a secure integrations hub to existing property technologies. Its software turns the major natural language processing platforms into a business tool that drives more efficient customer service. The architecture of Volara’s software prevents recordings of guests from being associated with their personally identifiable information, and guests’ personally identifiable information is not released to the major voice technology platforms where it could be used for targeted remarketing or other commercial activities. Volara also protects hotels’ proprietary data from disclosure. Its secure integrations hub enables hotels to have the benefit of the voice technologies from the leading providers of natural language processing while protecting a hotels’ proprietary data from these platforms.