The W South Beach has enhanced and streamlined its manual guestroom minibar operation by implementing BarTouch, a solution for manual minibar management. Developed by Bartech, the web-based application is the first of its kind and functions by providing properties such as the W South Beach with the ability to efficiently track in-room consumables sold through any manual minibar, regardless of brand or model type.
As a platform that is accessible on any mobile device, Bartouch allows W South Beach staff to use iPads to conveniently input and keep track of minibar items consumed by each guest. The software functions by allowing room attendants to directly post purchases to a guest's folio via the PMS. As a result, W South Beach can be assured that guests are charged accordingly for in-room transactions, thereby lessening the potential for guest disputes and ensuring that revenue is not inadvertently lost.
BarTouch also comes readily equipped with additional features such as the ability to monitor maintenance issues, a function that W South Beach plans to implement in the near future. Minibar attendants as a result will be able to instantly post minibar issues, such as broken hardware or failing refrigeration for quick resolution and to minimize its impact on operations, revenue and guest satisfaction.