Westcorp installs self-service technology by Ariane Systems

Westcorp. selects Ariane Systems’ self-service check-in/out technology for implementation at two Alberta-based properties. Ariane's self-service kiosks are scheduled to be installed at Westcorp's Bonnyville, Alberta location, which features two hotels within close proximity: the Bonnyville Neighborhood Inn and the Bonnyhood Neighbourhood Inn Express. Presenting guests with an easy access option to their guestrooms, the interactive kiosks will provide Westcorp with the ability to offer a streamlined and convenient check-in service that facilitates service operations for both guests and staff.

The Neighbourhood Inn and Neighbourhood Inn Express are located within one city block of one another, and share a single front desk for both check-in and check-out purposes. Westcorp's decision to implement kiosks by Ariane Systems comes as a result of the company's desire to offer convenience to guests.

Prior to the Ariane check-in solution, Neighbourhood Inn Express guests were required to first visit and check-in at the Neighbourhood Inn, and then walk to the second property to gain access to their rooms. The Ariane kiosks will provide an alternative that allows for direct check-in at the Neighbourhood Inn Express, providing maximum convenience and saving time for guests.

FREE HOTEL MANAGEMENT NEWSLETTER

Like this story? Subscribe to Technology!

Hospitality professionals turn to Technology as their go-to news source for the latest technology products and trends. Sign up today to get news and updates on security systems, in-room entertainment, and more delivered to your inbox and read on the go.

"With guests becoming more and more accustomed to the convenience of self-service in the travel experience, we are finding that guests prefer the quicker and more independent service," said Hans Von Bloedau, vice president of hotels at Westcorp. "By implementing Ariane's interactive kiosks at our Neighbourhood Inn Express location, guests will be given another option that circumvents the need to wait in line at the front desk; one that suits their own individual preferences."

A solution that integrates seamlessly with technology from other vendors, Ariane System kiosks use an intuitive, customizable interface. The entire process from entering a reservation number to obtaining a room keycard typically takes less than a minute from start to finish, and includes the ability for guests to pay with a credit card at the terminal. Upon checking out, guests simply review folios and settle any incidental costs, receiving their invoice immediately.

Suggested Articles

The system at the InterContinental San Diego will provide cost-saving benefits by automating manual uniform-inventory tasks.

HRI installed the PVNG enterprise back-office system for integrated financial analysis and decision making at 25 hotels.

These integrated systems will allow hotel staff to be more efficient by keeping track of all requests made by the in-room tablets.