White Pearl Resorts, a luxury property located in Ponta Mamoli, Mozambique, has installed the Intelity guest-engagement and staff-management platform.
“We are thrilled to implement the Intelity platform at our property,” White Pearl Resorts Managing Director Cordelia Masher said in a statement. “We were looking for a solution that would help us remove clutter from guestrooms, digitize our hotel information, support international travelers and make it easier to access dining, tours and restaurant bookings.”
Using the customized mobile app, guests are able to check in and out; communicate with staff before, during, and after their stay; access information about the property and its amenities; and more. The in-room tablets function as a digital compendium and allow guests to request services, make reservations at the on-property restaurant, place in-room dining orders, communicate with staff and access information about the resort and local area.
In addition to the implementation of guest-facing features, the property also will use Intelity’s back-office dashboard to streamline staff workflows and drive operational efficiency. Using this dashboard, operations teams will have the ability to track, manage and organize service requests, work orders, daily tasks, housekeeping and preventive maintenance. Intelity’s platform also integrates with White Pearl Resorts’ property-management system, InnKeeper.
The deal and implementation with White Pearl Resorts have been handled by Intelity Channel Partner, Nu Menu Solutions, which represents Intelity throughout Africa.