The White Sands Oceanfront Resort and Spa, a popular year-round destination on the New Jersey coast, faced a challenge last year, just weeks before its high season. The resort’s management software proved it could not handle the coming high-occupancy summer season. White Sands’ owners turned to Maestro PMS with the request that it complete installation and staff training by Memorial Day when it was fully booked.
“We had to replace our existing hotel-management software system quickly just before our high season because it did not have the capabilities we needed to meet our guest service demands,” said Christina Ranuro, the resort's GM. “We serve many repeat guests that expect us to recognize their past stay preferences. Our thorough evaluation showed Maestro PMS was the perfect hotel management software system to manage all our resort’s needs. It delivered integrated functionality with a great depth of features and the ease of use our operation required.”
White Sands wanted a reliable resort-management software system with comprehensive guest stay and preference tracking that would allow the resort to engage with guests and support a personalized experience propertywide. Another priority was a powerful yield management system that would automatically optimize rates for multiple room types, occupancy, packages, and seasonal fluctuations.
The White Sands Resort also implemented Maestro’s fully integrated ResWave online direct-booking system. The White Sands Oceanfront Resort and Spa uses the Maestro Front Office and integrated Sales and Catering System along with the ResWave real-time Integrated Booking Engine and Mobile Tools to increase direct booking.
“Maestro’s guest engagement tools let us connect more personally with guests. The system is also easy for our staff to use and for new hires to learn,” Ranuro said. “Maestro’s ability to meet our deployment goals and their professional implementation was an added bonus. Their team got to work instantly when we told them our deadline. Maestro provided the training and guidance we needed to be ready for our sold-out Memorial Day rush and made the conversion an exciting experience.”