UK hotel upgrades F&B technology

Whittlebury Park Hotel & Spa aims to streamline efficiency, improve the guest experience and contribute to increased loyalty with the implementation of rGuest Seat. Photo credit: Agilysys

The 254-room Whittlebury Park Hotel & Spa, in Northamptonshire, U.K., selected Agilysys’ rGuest Seat to improve the dining reservations experience and provide servers visibility into guest food-and-beverage preferences, along with rGuest Pay to ensure the security of guest payment information. Whittlebury Park is a longtime user of the Agilysys Visual One property-management system and InfoGenesis point-of-sale systems.

“[Using] rGuest Seat allows us to personalize the servers’ engagement with diners to understand important dining preferences such as food allergies, while its ease of use and integration with our other Agilysys solutions has allowed us to improve the guest experience and link guest data across our systems,” Whittlebury Park Managing Director Charles Sargeant said in a statement. “With rGuest Pay, we can efficiently and securely manage guest payments across our property. We look forward to continuing to expand our Agilysys solution with rGuest Book and rGuest Spa in the future.”

The rGuest Seat product is a reservation, table and wait-list management solution that streamlines operations and enables restaurants to provide superior guest service. Built on open industry standards, the flexible solution can reside on a fixed terminal or operate on a mobile tablet. rGuest Seat provides diner details and preferences to the host and serving staff, allowing the restaurant to own guest information from start to finish and provide a customized dining experience. An online reservation widget, which allows guests to book reservations from the hotel website, offers a variety of customized options such as special menus and seating areas.

The rGuest Pay platform is one of the first payment card industry-validated point to point encryption payment solutions for hospitality. It offers broad support for credit card processors and a wide variety of payment device options for every use-case, including countertop, pay at table, mobile tablet and signature capture scenarios. The platform is designed to easily add payment services or replace components and provides off-line support for business continuity.