Williamsburg Hotel selects new communication tool

The Williamsburg Hotel chose Alice to improve staff coordination and request management via dedicated task management technology. Photo credit: Alice

The Williamsburg Hotel in New York City selected Alice to sync together its interdepartmental communication to increase operational efficiencies and employee accountability. Located in New York’s trendy North Brooklyn borough, The Williamsburg Hotel opened last spring and initially used excel sheets and head of department meetings to discuss their hotel operations and staff performance. However, analyzing the individual cell data and reconfiguring it to a specific room or department was time-consuming and prolonged staff task delegation.

Knowing that requests would increase with the hotel’s popularity, the Williamsburg Hotel chose Alice to improve staff coordination and request management via dedicated task management technology connecting every department of the hotel. Alice connects every staff member on one system, allowing fluid communications between departments.

“Communication is the key to a successful chain and Alice is a powerful tool for the hotel to use to communicate between departments,” Front Office Director Franck Hermann said in a statement. “The staff feels very protected because once it is in Alice, there is a trace and proof the department has been trying to contact another department. Once someone submits a ticket, we can see the time, date, and any internal notes so it keeps the entire team accountable.”
The management team now can gain insight to the performance of the Williamsburg Hotel and can see how quickly staff are responding to internal orders and guest requests. They can also now compare efficiency between staff members, and better allocate them to tasks, as well as ensure all tasks are completed to the highest standards.


Like this story? Subscribe to Operations & Technology!

Hospitality professionals turn to Operations & Technology as their go-to source for breaking news on guestrooms, food & beverage, hospitality and technology trends, management and more. Sign up today to get news and updates delivered to your inbox daily and read on the go.

Suggested Articles

Co-living brand The Collective has agreed a new £140m financing package from Deutsche Bank and GCP Asset Backed Income Fund.

Accor said that it could see room to grow in Europe, commenting that it would “never be number one” in North America and China.

Radisson Hotel Group has signed the Radisson Riyadh Airport in the Kingdom of Saudi Arabia.