Houston-area resort upgrades digital guest journey

Woodlands Resort guests will be able to use the same mobile app to check in, unlock the door to their room, communicate with hotel staff, request roomservice, check out, pay and book their next stay. Photo credit: Woodlands Resort

The Woodlands Resort & Conference Center in The Woodlands, Texas, has signed an agreement with Zaplox. The agreement, which includes both Zaplox premium and Zaplox kiosk, will enable The Woodlands Resort, with 402 rooms, to offer its guests a mobile guest journey with the option of using a self-service kiosk upon arrival at the hotel. 

The solution is integrated with the Oracle Opera property-management system and the hotel’s lock system from dormakaba. In addition, the Zaplox premium mobile app has been integrated with the Alice concierge platform, making it easier for guests to communicate with the hotel staff and request roomservice and other concierge services via the app’s chat function.

Zaplox premium will enable guests to use the same mobile app to check in, unlock the door to their room, communicate with hotel staff, request roomservice, check out, pay and book their next stay. In addition to the mobile app, the resort also will offer guests the option to use a kiosk for self-service check-in, keycard encoding, check-out and payment.

Virtual Roundtable

Post COVID-19: The New Guest Experience

Join Hotel Management’s Elaine Simon for our latest roundtable—Post COVID-19: The New Guest Experience. The experts on the panel will share how to inspire guest confidence that hotels are safe and clean and how to win back guest business.

“Because guests no longer have to wait in line to check in and get their key from the front desk, the hotel can focus on offering revenue-generating services—also available directly via the app at the guests convenience,” Zaplox CEO Magnus Friberg said in a statement.

The new digital guest journey is planned to go live in January.

Suggested Articles

The company could see occupancy and revenue per available room levels in China return to their 2019 numbers by next year, despite travel restrictions.

The holding company believes MGM's online gaming business will grow—but was also drawn to the entertainment giant's hospitality sector.

Hotel Internet Services has released the results of its latest survey analyzing how in-room entertainment and technology expectations are changing.