Oracle is expanding the global rollout of its Oracle Hospitality Opera Cloud property-management system at Wyndham Hotels & Resorts, bringing the system to 2,000 additional hotels under the portfolio by the end of next year.
“We’ve brought hotels onto Opera Cloud at incredible pace,” Wyndham CIO Scott Strickland said in a statement. “Today, we’re averaging 20 hotels a week with franchisees migrating in a matter of days and seeing immediate benefits including greater efficiencies, lower costs, and the opportunity to deliver better guest experiences. That includes helping us deliver new innovations to hotels such as room upselling, integrated revenue management, and mobile housekeeping management, among others, all on a global scale.”
Beyond operational and cost efficiencies, Wyndham franchisees can use the Oracle Hospitality integration platform within Opera Cloud to connect with RevIQ, Wyndham’s next-generation, cloud-based, mobile-first revenue management system. Created in collaboration with IDeaS, RevIQ is built specifically for the needs of Wyndham franchisees. Both it and Opera Cloud are the latest in a list of initiatives supporting Wyndham’s ongoing, multi-year digital transformation.
With Opera Cloud, hotels can:
- Scale in the cloud. Built specifically to run hotel operations, the PMS is flexible and can scale to meet the needs of each hotel without requiring installation and maintenance of on-site hardware.
- Enable mobile “anywhere” access. Operators can run their hotel from anywhere while team members can serve guests throughout the property.
- Operate globally. Designed to meet fiscal requirements across more than 200 countries, operators can customize the system to operate in 20 languages.
- Streamline operations. Easy integration with thousands of key partner interfaces means a smoother, more streamlined guest experience with the opportunity for enhanced personalization.
- Unlock insights. Oracle Hospitality Opera reporting and analytics helps hotels and Wyndham unlock insights needed to boost performance at the department, hotel, and chain level.
- Increase revenue opportunities. Flexible rate and inventory control options, as well as advanced reservations functionality, help boost occupancy and profits while Oracle Nor1 allows for incremental revenue through automated upsells like room upgrades and late checkout.
- Quickly train staff. Oracle’s library of Opera Digital Learning content, combined with the Opera Cloud’s user interface, facilitates training new team members.
- Tailor event management. Oracle Hospitality Opera Sales and Event Management helps maximize revenue by providing detailed, real-time information on room and event offerings, including space availability, menus, packages, and pricing.
- Enhance security and performance. The PMS is built on Oracle Cloud Infrastructure, elevating the guest experience while helping deliver higher performance, security and reliability across its globally properties.