Zingle and Newmarket have formed an exclusive partnership to integrate Zingle’s guest texting service with Newmarket’s HotSOS hotel service optimization solution, which will allow hotels to communicate directly with their guests via text in order to offer faster and more personalized services.
HotSOS is an enterprise solution that helps to automate and track preventive maintenance, service orders, and guest requests at more than 2,000 hotels worldwide. This new partnership means that hotels using Zingle’s texting service to communicate with their guests can now add requests directly through HotSOS to complete requests faster while also providing a more personal level of service to guests.
“Accessibility is key when catering to the needs of a hotel guest, and we had increasingly heard from our hotel customers that their guests crave the ease and convenience of communicating with hotels using text,” said Luis Segredo, President, MTech division of Newmarket. “With Zingle already delivering value to hotels, their texting solution is the best to integrate to HotSOS as a complete, yet simple, guest communications solution. This does not replace the mobile app strategies for our customers. It simply enhances the options for guests.”
With Zingle, they can simply text the hotel as they would any other personal contact, and the hotel receives those messages on a simple online dashboard. Using HotSOS, those messages can be easily and quickly passed along to the appropriate hotel contact for immediate follow-up, ensuring a timely response to the guest.
“Fast and on-demand service is the expectation for many hotel guests,” said Ford Blakely, founder of Zingle. “Texting is something everyone is already doing, and it is a perfect way for hotels to provide personalized communication quickly and easily. HotSOS is one of the most used and respected services out there for hotels, and we are thrilled to be able to partner with Newmarket to bring the accessibility and benefits of text to hundreds of thousands of hotel guests around the world.”