Zingle and Newmarket partner to connect guests directly to hotel staff

Zingle and Newmarket have formed an exclusive partnership to integrate Zingle’s guest texting service with Newmarket’s HotSOS hotel service optimization solution, which will allow hotels to communicate directly with their guests via text in order to offer faster and more personalized services.

HotSOS is an enterprise solution that helps to automate and track preventive maintenance, service orders, and guest requests at more than 2,000 hotels worldwide. This new partnership means that hotels using Zingle’s texting service to communicate with their guests can now add requests directly through HotSOS to complete requests faster while also providing a more personal level of service to guests.

“Accessibility is key when catering to the needs of a hotel guest, and we had increasingly heard from our hotel customers that their guests crave the ease and convenience of communicating with hotels using text,” said Luis Segredo, President, MTech division of Newmarket. “With Zingle already delivering value to hotels, their texting solution is the best to integrate to HotSOS as a complete, yet simple, guest communications solution.  This does not replace the mobile app strategies for our customers.  It simply enhances the options for guests.”

Virtual Event

HOTEL OPTIMIZATION PART 2 | SEPTEMBER 10 & 24, 2020

Survival in these times is highly dependent on a hotel's ability to quickly adapt and pivot their business to meet the current needs of travelers and the surrounding community. Join us for Optimization Part 2 – a FREE virtual event – as we bring together top players in the industry to discuss alternative uses when occupancy is down, ways to boost F&B revenue, how to help your staff adjust to new challenges and more, in a series of panels focused on how you can regain profitability during this crisis.


With Zingle, they can simply text the hotel as they would any other personal contact, and the hotel receives those messages on a simple online dashboard. Using HotSOS, those messages can be easily and quickly passed along to the appropriate hotel contact for immediate follow-up, ensuring a timely response to the guest.

“Fast and on-demand service is the expectation for many hotel guests,” said Ford Blakely, founder of Zingle. “Texting is something everyone is already doing, and it is a perfect way for hotels to provide personalized communication quickly and easily. HotSOS is one of the most used and respected services out there for hotels, and we are thrilled to be able to partner with Newmarket to bring the accessibility and benefits of text to hundreds of thousands of hotel guests around the world.”  

 

Suggested Articles

The agreement will extend Agilysys customers’ access to contactless global omnichannel payments.

The project encompassed a real-time, two-way integration between Infor HMS and Glowing’s Digital Engagement Cloud at Mandarin Oriental hotels.

CIRQ+CLEAN is a touchless sterilization system that dispenses cleaning fluid through an in-room Internet-of-Things robot.