Topic: Customer Service

Recent research from TripAdvisor and Ipsos Mori breaks down the top concerns and areas of focus for the travel sector, including hotels.

CEOs of some of the most global hotel companies convened at the International Hotel Investment Forum for a spirited discussion on brands, guest relationships, franchise contracts and more.

Hotels are as guilty as airlines in their survey approach. They are usually emailed, often laborious and not timely. We can do better.

The top five hotel companies in the world are all publicly traded, which means they are very much beholden to Wall Street. And that has ramifications for hotel guests.

Centara has released its strategies to double the group's hotel stock and revenue across Asia and the Middle East over the next five years.

A number of factors have spurred the change in how we define and choose hotels. In fact, the notion of what exactly defines a “hotel” or a “hotel room” has dramatically been altered. There's a revolution going on in the hospitality sector, and here's why.

A smile at the front desk is one of the differentiating factors taking a guest from a medium satisfaction level to a high satisfaction level.

Hotel owners are always looking for the extra inch of profit and are increasingly leaning on the global brands to not only deliver, but invest more with them in the pursuit. 

E20X offers unfunded companies who develop unique hospitality technology an opportunity to introduce it at HITEC.

The delivery of relevant, timely content, created based on data from your growing IoT, can elevate a customer’s experience dramatically.