Topic: Guest Satisfaction
FeedBackNow 2.0 enables companies to monitor and improve their experiences in real time.
Depending on its individual situation, a hotel may want to use software to track lost items and adjust how long it waits for an item to be claimed.
J.D. Power’s 2019 "North America Hotel Guest Satisfaction Index Study" found less than a third of guests reported a better-than-expected sleep.
Satisfaction dipped 1.3 percent overall in the hotel category, with Marriott International and Hilton receiving the highest scores.
A new Alice report reveals the latest expectations and priorities of hotel guests.
The feature, called "Explore" in the Hilton Honors app, will provide travelers with ideas from local experts on the best activities and spots to discover near their hotel.
When temperatures drop, all manner of pests will start to make their way inside the closest and warmest structure. Now is the time for hotels to prepare.
According to the "2018 North America Hotel Guest Satisfaction Index Study," capital investments are paying off but now is the time to refocus on service.
Once fully implemented in a year, the company could eliminate the use of more than 1 billion plastic straws per year and about a quarter billion stirrers.
Whether guest- or staff-facing, smartphone systems and apps increase satisfaction and improve performance.