Topic: Guest Satisfaction
The full integration allows a seamless connection for common clients, enabling a two-way flow of guest data and providing deeper insights.
Hundreds of holidays every year pass by unrecognized, but in terms of guest engagement scores, they are a gold mine.
CEOs of some of the most global hotel companies convened at the International Hotel Investment Forum for a spirited discussion on brands, guest relationships, franchise contracts and more.
Wyndham Rewards members now can earn and redeem their points at all AmericInn locations, replacing AmericInn’s Easy Rewards loyalty program.
The cloud-based technology platform will provide an integrated end-to-end experience for guests and staff through embedded and mobile devices.
The suit claims that Motel 6 employees misused the names, birth dates, driver’s license numbers and other information for at least 9,150 guests.
The Dream Hotel Group, which operates The Time Nyack, chose Volara to provide the software that manages voice interactions with its guests.
Amsterdam Manor is using Alice Staff, Alice Concierge and Alice Guest to align its teams and provide guests with convenient ways to contact the hotel.
InterContinental Malta in St. George’s Bay has implemented Guestware to personalize the guest experience and simplify staff response to requests.
The top five hotel companies in the world are all publicly traded, which means they are very much beholden to Wall Street. And that has ramifications for hotel guests.