Topic: Guest Satisfaction
According to the "2018 North America Hotel Guest Satisfaction Index Study," capital investments are paying off but now is the time to refocus on service.
Once fully implemented in a year, the company could eliminate the use of more than 1 billion plastic straws per year and about a quarter billion stirrers.
Whether guest- or staff-facing, smartphone systems and apps increase satisfaction and improve performance.
The full integration allows a seamless connection for common clients, enabling a two-way flow of guest data and providing deeper insights.
Hundreds of holidays every year pass by unrecognized, but in terms of guest engagement scores, they are a gold mine.
CEOs of some of the most global hotel companies convened at the International Hotel Investment Forum for a spirited discussion on brands, guest relationships, franchise contracts and more.
Wyndham Rewards members now can earn and redeem their points at all AmericInn locations, replacing AmericInn’s Easy Rewards loyalty program.
The cloud-based technology platform will provide an integrated end-to-end experience for guests and staff through embedded and mobile devices.
The suit claims that Motel 6 employees misused the names, birth dates, driver’s license numbers and other information for at least 9,150 guests.
The Dream Hotel Group, which operates The Time Nyack, chose Volara to provide the software that manages voice interactions with its guests.