Topic: Guest Satisfaction
Sarah Searls entered the newly created position after 10 years with the company, including most recently as VP of digital commerce.
The co-located conferences gave attendees the opportunity to hear from executives as well as explore new products and trends.
Nearly 1 in 3 of those who say they don't report issues say it's because there is “not an easy or quick way to do so,” according to Zingle.
FeedBackNow 2.0 enables companies to monitor and improve their experiences in real time.
Depending on its individual situation, a hotel may want to use software to track lost items and adjust how long it waits for an item to be claimed.
J.D. Power’s 2019 "North America Hotel Guest Satisfaction Index Study" found less than a third of guests reported a better-than-expected sleep.
Satisfaction dipped 1.3 percent overall in the hotel category, with Marriott International and Hilton receiving the highest scores.
A new Alice report reveals the latest expectations and priorities of hotel guests.
The feature, called "Explore" in the Hilton Honors app, will provide travelers with ideas from local experts on the best activities and spots to discover near their hotel.
When temperatures drop, all manner of pests will start to make their way inside the closest and warmest structure. Now is the time for hotels to prepare.