Topic: Improving Sales Revenue
All 350 Knights Inn properties have been added to ReviewPro’s online reputation management and guest satisfaction survey products.
Everyone wants to be a disruptor, and there is no better time to learn from the industry’s biggest risk takers.
More than 90 Interstate-managed properties in the United States and internationally now use the ProfitPace system.
The front desk can be the weakest—or strongest—link when it comes to sales generation. Management should turn order takers into sales makers.
A hotel’s local surroundings offer many sales and marketing opportunities to draw from that can help drive new and loyal business.
Smart Space Strategy offers a cloud-based, product that helps companies analyze the business trends and performance of meeting and event space.
Applying revenue-management practices to groups, meetings and events is not only a best practice for hotel profitability, but it also enables the sales team to sell faster.
The upgrader prompts staff to fill more expensive room options first to boost revenues and enhance the guest experience.
Meet the woman who was twice recognized by the HSMAI for her revenue management skills.
Especially during the economic recent downturn, an increasing number of managers are realizing that the reservations agents and front desk staff, who have often been thought of as operational employees, play a key role in sales. Many hotels have implemented transient reservations and front desk sales training along with processes for measuring transient sales effectiveness.
While these components are critical, it is also important to implement a properly structured incentive program to help further motivate the team.