Topic: Improving Sales Revenue

Especially during the economic recent downturn, an increasing number of managers are realizing that the reservations agents and front desk staff, who have often been thought of as operational employees, play a key role in sales. Many hotels have implement

Properly structured incentives motivate transient sales staff

Especially during the economic recent downturn, an increasing number of managers are realizing that the reservations agents and front desk staff, who have often been thought of as operational employees, play a key role in sales. Many hotels have implemented transient reservations and front desk sales training along with processes for measuring transient sales effectiveness.
While these components are critical, it is also important to implement a properly structured incentive program to help further motivate the team.