Operating a hotel successfully falls to many people; none more important than the general manager. He or she is the quarterback, the one staff seek out for guidance and support. From a revenue standpoint, the GM is who ownership looks toward to drive results. In 2015, that was made easier: the industry’s performance was the best ever on record, according to data-collecting companies, such as STR. 2016? Well, if you ask most, the hotel industry is reaching the proverbial peak, but while the precipice may be in full sight, it doesn’t mean that we will fall straight down off it.
This is the current situation GMs find themselves in. It’s this operating environment that played as a backdrop to Hotel Management’s 12th annual Voice of the GM Survey, which generated nearly 700 responses to questions ranging from biggest on-the-job challenges to annual salary. And while there are certainly myriad challenges to running a successful, profitable hotel, coupled with personal issues dealing with compensation and benefits for work performed, what’s always heartening to know is GMs do their job for the love of work and collegiality. In fact, in this year’s edition, “People I work with” ranked the highest answer to: “What keeps you at your current job?”
Find out what else is on the mind of GMs by downloading your free PDF copy of the 2016 Voice of the GM Survey below.