Hotec Operations announces opening keynote speaker

The Hotec Operations team announces Lou Mongello as the 2024 opening keynote speaker. In his presentation, Mongello will share the strategies employed by Disney to create unparalleled guest experiences. Attendees will gain actionable insights into enhancing guest engagement, building brand loyalty and elevating service standards in their own hospitality businesses. The session promises to equip industry leaders with practical tools and methods to replicate Disney's success in creating memorable and repeat customer experiences. It's an essential learning opportunity for those committed to achieving excellence in customer service within the hospitality sector.

Mongello, a former attorney, is a celebrated Disney expert and the founder of the award-winning WDW Radio podcast. An early innovator in podcasting and social media, he has authored numerous Disney-themed books and created audio tours, while also raising over $550,000 for the Make-A-Wish Foundation through his Dream Team Project. Beyond Disney, he leads the Momentum workshop series, empowering individuals in brand-building and entrepreneurship. As a motivational keynote speaker, Mongello captivates audiences worldwide with insights on customer service, leadership and the magic of Disney.

Hotec Operations brings together senior executives of leading hotel chains, top hotel management companies and purchasing companies face-to-face with innovative suppliers for three days of pre-scheduled, 1-to-1 meetings and exclusive networking opportunities. To reserve your seat for the 2024 edition of Hotec Operations, June 11-14 at the PGA National Resort in Palm Beach Gardens, Fla., visit