Supply chain disruptions are impacting the operations of more than eight in 10 surveyed hotels, and nearly three in four hotel operators say the disruptions are negatively impacting their business revenue, according to a new survey of American Hotel & Lodging Association members.
A full 86 percent of respondents reported that supply chain disruptions were having a moderate or significant impact on their operations. More than half (52 percent) say the problem has grown worse over the past three months. Seventy-four percent say supply chain issues are having a negative impact on business revenue.
“Hotels have a complex supply chain that requires regular procurement of a wide range of goods and services each day. And whether it’s production backups or shipping delays, supply chain disruptions are compounding hotels’ existing problems and increasing operating costs during an already tough time,” said AHLA President and CEO Chip Rogers. “This survey highlights just how widespread these challenges are for hoteliers.” Rogers also called on Congress to pass the Save Hotel Jobs Act.
Related: AHLA, Unite Here join forces to support Save Hotel Jobs Act
Respondents do not expect the supply chain disruptions to be resolved soon, with 46 percent saying they expect disruptions to last six months to a year and another 36 percent expecting them to last more than a year.
By the Numbers
Percentage of hotels experiencing a lack of availability for:
- Linens and other softgoods: 85 percent
- Food-and-beverage supplies: 76 percent
- Day-to-day cleaning and housekeeping supplies: 72 percent
Percentage of hotels experiencing increased costs for:
- Day-to-day cleaning and housekeeping supplies: 79 percent
- Linens and other softgoods: 77 percent
- Food-and-beverage supplies: 77 percent
The survey of more than 500 AHLA members was conducted Nov. 8-22.