Hilton CEO receives 2023 Shatterproof Hospitality Hero Award

Shatterproof, a national nonprofit dedicated to reversing the addiction crisis in the U.S., recently honored Chris Nassetta, president and CEO of Hilton, with the Shatterproof Hospitality Hero Award. He is the fifth recipient to receive the award. Nassetta has been an integral voice on the issue of addiction in America, using his leadership in the industry to unite hospitality executives to take an active role in ending the addiction crisis.

Senior executives across the hotel industry united during the Americas Lodging Investment Summit in Los Angeles to commend Nassetta on his accomplishments. More than 60 hospitality companies raised more than $2 million during the event to advance the work Shatterproof is doing and to support its founder and CEO, Gary Mendell, a former hotelier, chairman and co-founder of HEI Hotels and Resorts, who lost his son Brian to addiction in 2011. 

“I was honored to receive this award, but more importantly, to help raise critical support for Shatterproof and the transformational work they are doing,” Nassetta said in a statement. “The hospitality industry is disproportionately impacted by substance use disorder, and Shatterproof is leading the way in advocating for those struggling with addiction, their families and the communities this disease impacts.” 

According to the Substance Abuse and Mental Health Service Administration, employees of restaurants and hotels (the two major branches of the hospitality industry) have the highest rates of substance use out of the entire American workforce.

Mendell regularly attended the ALIS conference in his 25-year hospitality career. Since 2016, the hospitality industry has raised more than $5 million for Shatterproof during events at ALIS. 

"I continue to be inspired by the incredible support of the hotel industry,” Mendell said. “Substance use disorder is a largely preventable disease, and it is through the generous support and awareness efforts of the hospitality industry that we will be able to reduce stigma and increase the number of policy changes and treatment resources to end this crisis.”