Marriott International has updated its organizational structure and made several new executive appointments.
"The size and scale of our company is significant, and we expect it to be even more so given the exciting opportunities ahead of us," Anthony Capuano, newly named president and CEO of Marriott International, said in a statement. "With the recent announcement of two executive departures, I am reshaping my team to ensure we can be nimble and effective in driving strategies to benefit our customers, associates and owners and franchisees around the world."
Drew Pinto, a nearly 20-year company veteran, has been appointed EVP and chief revenue and technology officer, reporting to Capuano. Pinto will lead sales, revenue management, distribution channels, digital and information technology for Marriott. "These global platforms are critical to Marriott's continued growth and profitability and Drew is the ideal leader to innovate and scale these capabilities," Capuano said.
Long-time Marriott executive Peggy Fang Roe has been appointed EVP and chief customer officer, also reporting to Capuano. Roe will be responsible for developing and executing key aspects of the company's global consumer strategy, including evolving the portfolio of brands, the Marriott Bonvoy loyalty program, and developing the end-to-end customer experience using data and AI to fuel future growth. "Peggy, who will celebrate her 20th anniversary with the company next year, has a passion for understanding consumer behavior and creating compelling experiences," Capuano said. "She has held a wide range of roles across our organization and has a strong track record for innovation and driving performance, which will be tremendously important in her new role."
Tina Edmundson has been appointed president of luxury, overseeing a portfolio of nearly 500 properties across The Ritz-Carlton, Ritz-Carlton Reserve, Bulgari Hotels & Resorts, St. Regis Hotels & Resorts, Edition, The Luxury Collection, JW Marriott and W Hotels Worldwide brands. "As we emerge from the pandemic, it is clear guests want aspirational experiences," Capuano said. "When it comes to luxury travelers, we are focused on the entirety of the experience—making it differentiated, elevated and memorable. Tina is a recognized leader in experiential luxury and lifestyle travel—there is no one better to grow our leadership position in this space and to be a steward of this unmatched portfolio."
Mao Yibing, a 24-year Marriott veteran, has returned to the company as president of the Greater China region. A native of Beijing who now calls Hong Kong home, Mao first joined Marriott in 1996. She held positions of increasing responsibility during her tenure with the company until she was SVP and chief legal counsel, Asia Pacific, before stepping down in 2020. "I am delighted that Yibing is returning to Marriott in the role of president of Greater China, one of our fastest growing regions," Capuano said. "During her time with the company, she led Marriott's efforts to develop a strong profile in Asia, and forge substantive and collaborative relationships with owners and key internal and external stakeholders. Yibing is exactly who we need to lead the next chapter of growth for Marriott in Greater China."
Under the company's new structure, Marriott's continent presidents will all report directly to Capuano: Satya Anand, president, Europe, Middle East & Africa; Brian King, president, Caribbean and Latin America; Raj Menon, president, Asia Pacific Excluding China; and Mao Yibing, president, Greater China. Liam Brown, group president, U.S. and Canada, will continue to report to Capuano.
In addition, CFO Leeny Oberg will lead the company's global development organization, which is responsible for the strategic growth of the company's 30 brands. Oberg is being appointed CFO and EVP of development. "Leeny has a passion for investing in the growth of our business," Capuano said, "and will be a powerful advocate for our portfolio of brands—building on the accelerating pace of development activity we enjoyed in 2022 as global recovery continues."