The pandemic has placed a brighter spotlight on the need for hotels to do more with less. Because the gap between the availability of human resources and increasing guest expectations has grown, the ability for hoteliers to meet this challenge has been severely impacted—and housekeeping is one area of operations that has been hit hardest.
A new full integration partnership between Maestro PMS and PurpleCloud helps to solve this problem by offering their mutual clients a Housekeeping Task Optimization Platform that focuses on efficient scheduling based on “true clean times” and real-time check-ins and check outs.
The PurpleCloud Hotel Task Optimization Platform further enables real-time multi-language voice and text communications between managers and team members; provides on-demand training to support today’s trend of multi-role capabilities, allowing team members to assist where and when needed; and can incorporate customized COVID-19 training, housekeeping and tracking protocols.
Overall, PurpleCloud can help reduce full-time employee counts by helping to reduce hours of inefficiencies each day; decreases turnover with gamification features; and increases revenue in calculating potential charges for added services like late checkouts, early arrivals and stay-over services.